Frequently Asked Questions
ORDER
What happens if I enter incorrect information?
If you have given wrong information; (e.g. address, e-mail address or
phone number) please as soon as possible with the website live support with Rustik Atölye
balloon, contact addresses or via social platforms.
contact. As your information will be changed before submitting your order.
we will be sure.
Attention : If you are too late to let us know and
If your order has already been shipped, it may affect the delivery of your package.
You are responsible for any extra costs that may occur.
Can I cancel my order?
Of course we can cancel your order if it has not been shipped yet. Please
If you are in doubt about your order or you can definitely cancel the order.
If you want to, contact us as soon as possible.
However, our packaging/shipping department delivers the products to our customers' addresses.
constantly try its best to deliver quickly
guarantee that we will have sufficient time to cancel your order.
we can't.
How can I track my order?
When you place an order, you will first receive an invoice by email, then
an email with a tracking link as soon as your order leaves our warehouse
you will receive. Please double-click to make sure it doesn't end up in your Spam folder.
Check.
Then, when you want to get information about where your order is, let us know.
Cargo tracking by contacting all social platforms or communication channels
You can request your number. Your cargo tracking number will be given to you by the responsible persons.
After it is sent, you can track your cargo as you wish.
Why didn't I receive an order confirmation?
If you have created an order but have not received an order confirmation, email
Your address may have been entered incorrectly. Whether we have received an order on your behalf
Contact us by clicking here to see
pass.
From correcting the e-mail address on the register and sending you the order confirmation
We will be glad. In other cases, the order may not be complete, this
so before placing a new order to avoid a duplicate order
Simply contact us.
How can I find out that my order has been processed?
Rustic Design, to the e-mail address you entered during checkout.
will send an order confirmation.
If you have not received a confirmation shortly after submitting your order,
There may be a problem with your transaction. If you contact us
We will be happy to assist you.
SHIPPING AND DELIVERY
How do you ship packages?
All orders are delivered safely and free of charge via FedEx, UPS or DHL express.
What is the transportation cost?
All your orders from Rustik Design are at your door express.
When will my order be delivered?
After your payment is completed, a confirmation e-mail will be sent to you.
Your orders;
1-5 days for wood-based products (our workshop does not work on weekends)
For iron-based products, they will be delivered to the cargo within 1-5 business days .
All domestic shipments are free for orders made via Money Order/EFT or Online Payment.
You will be informed by e-mail when your order is delivered to the cargo company.
Before signing the cargo delivery report, check whether your cargo package is damaged due to transportation. If your cargo package is damaged for any reason, return your cargo to the cargo officer for a report to be recorded without signing any documents regarding the delivery. The new product/products will be sent to you immediately.
You are deemed to have accepted, in accordance with the law, that the product(s) received after signing the cargo delivery report are undamaged and intact.
PAYMENT
What payment methods can I use?
1- All Visa and Mastercard infrastructures
Iyzico infrastructure with installments up to 12 months with debit/credit cards
You can make secure payments through
2- With 5% discount by choosing the remittance option
You can complete your shopping.
PARTNERSHIP
Advertising and Collaboration
Rustik Atölye emphasizes the importance of today's digital world as a brand.
understands and carries the sectoral optimization for this into the company.
As a result, take every step necessary to deal with radical changes.
we throw
existing by providing services such as influencer or vlogger on social media.
We are open to partnering with individuals.
If you are thinking of advertising and cooperation, by introducing yourself
contact us.
Click here to contact us
You can contact the platform.
B2B - Corporate Collaboration
Are you a local store or an Import-Export business?
You can send all your cooperation or marketing offers by contacting us .